At shrinkwraps.co.uk, customer satisfaction is at the heart of our business. If you are not fully satisfied with your purchase, our Refund & Returns Policy is designed to make the process simple and fair.
1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery.
- The item is unused, unopened, and in its original packaging.
- The return request is submitted within 14 days of delivery.
Please Note:
- Custom-made, special-order, or clearance items are non-refundable unless faulty.
- Products that have been opened or used cannot be returned unless defective.
2. How to Request a Return
- Contact us at [Insert Email Address] within 7 days of receiving your order.
- Include your order number, product details, and reason for return.
- Our team will provide you with return instructions and the return address.
3. Return Shipping
- If the return is due to our error (wrong/faulty item), we will cover the return shipping cost.
- If returning due to change of mind, the customer is responsible for shipping costs.
4. Refund Process
- Once we receive and inspect your returned item, we will confirm approval or rejection of the refund.
- Approved refunds will be processed within 5–7 business days and credited to your original payment method.
- Shipping charges are non-refundable unless the return is due to our mistake.
5. Exchanges
If an exchange is not possible, a refund will be issued.
If you receive a defective or damaged item, we can arrange a replacement (subject to availability).